Privacy Policy

We collect the following types of personal data: (a) Identification data: name, surname, email address, phone number (optional), and WhatsApp contact preferences; (b) Address data: complete postal address, city, postal code, province, and country for order delivery; (c) Transaction data: information about orders placed, products purchased, payment methods, delivery addresses, amounts, and order status; (d) Session technical data: session tokens for authentication and shopping cart management; (e) Communication data: messages and inquiries you send us through our website. Through Google Tag Manager and Google Analytics, navigation data such as IP address, browser type, pages visited, and time spent may be collected, but this data is managed by Google according to their privacy policy and is not directly stored on our servers.

We use your personal data for the following purposes: (a) Manage and process your orders; (b) Communicate with you about your account, orders, and inquiries; (c) Send you commercial information about our products and services (only if you have given your consent); (d) Improve our services and user experience; (e) Comply with our legal and tax obligations; (f) Prevent fraud and ensure the security of our transactions.

The processing of your personal data is based on: (a) The execution of a sales contract when you place an order; (b) Your consent for sending commercial communications; (c) Our legitimate interest in improving our services and preventing fraud; (d) Compliance with applicable legal obligations.

We will retain your personal data for as long as necessary to fulfill the purposes for which they were collected and, in any case, for the periods established by applicable legislation. Customer data will be retained while you maintain a commercial relationship with us and, subsequently, for the applicable legal periods.

You have the right to: (a) Access your personal data; (b) Rectify inaccurate or incomplete data; (c) Request the deletion of your data when they are no longer necessary; (d) Object to the processing of your data in certain circumstances; (e) Request limitation of processing; (f) Data portability; (g) Withdraw your consent at any time. To exercise these rights, you can contact us through the means indicated in this policy.

To exercise your rights or make any inquiries about this privacy policy, you can contact us through our website or email. We are committed to responding to all your requests within a maximum period of one month.